Frequently Asked Questions

Everything you need to know about your Icecartel experience.

What materials are used in Icecartel jewelry?

We specialize in premium moissanite stones and high-quality metals, including 925 sterling silver and 14k gold. Every piece is hand-crafted to ensure maximum brilliance and durability.

How long does shipping take?

Standard shipping typically takes 5-10 business days, while express options are available at checkout. Please allow 2-4 business days for order processing and quality control.

Does my jewelry come with a certificate of authenticity?

Yes, all our moissanite pieces include a GRA (Global Gemological Research Academy) certificate to verify the stone's quality, cut, and authenticity.

Can I wear my jewelry in the water?

While our materials are water-resistant, we recommend avoiding prolonged exposure to chlorine or saltwater to maintain the long-term shine and finish of your jewelry.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces are final sale and cannot be returned.

Do you offer international shipping?

Yes, Icecartel ships worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.